A 14-day refund window
Vitava, Inc. offers refunds on request within 14 days of a SOUWND Pro purchase or subscription renewal. If you change your mind or are not satisfied, you can request a full refund of that payment within this window.
How to request a refund
Visit paddle.net and use the email address or transaction details from your purchase to request a refund. Paddle is the Merchant of Record and processes refunds. You can also contact [contact email] for help finding your purchase.
Paddle handles the return of funds to your original payment method under its Refund Policy and Buyer Terms. Processing time depends on Paddle and your payment provider.
Stopping future renewals
To stop future charges, cancel Pro in Settings → Account. Cancelling and requesting a refund are separate actions; tell Paddle if you also want to stop renewal when requesting a refund. This policy does not limit any statutory rights you have.